What happens when your domain quietly dies
Over the past few weeks we researched 167 small businesses. 24 of them had a website address that no longer loads. Directories still linked it. Google still listed it. The signwriting on the van probably still carries it.
Almost none of those owners knew.
Why you would be the last to know
You do not visit your own website. Your customers do.
A domain dies quietly. The renewal reminder went to an email address you stopped checking, or the card on file expired, or the person who set it up years ago moved on and the account went with them. Nothing announces it. The site just stops loading, and everyone who clicks gets a browser error while you carry on as normal.
Why a dead domain is worse than no website
No website is a gap. A dead one is a verdict.
When someone clicks your link and gets "this site can't be reached", they do not think "expired domain". They think closed down, or dodgy. Then they go back to the search results and ring the next name. You paid for signage, print and years of word of mouth pointing at an address that now tells people you are gone.
And the dead link keeps circulating. Directories, old Facebook posts, your Google listing. Every copy of it works against you.
The two minute check
Search your business name and click every result that should be yours. The website link, the directory entries, the map listing.
Open your own Facebook or Instagram page and tap the link in the bio or the about section. Old links live there for years.
Check your Google Business Profile and tap the website button.
If any of them fails to load, you have found money leaking.
Keeping it alive
Log in to wherever the domain is registered and do three things. Turn on auto renew. Make sure the card on file is current. Make sure the contact email is one you actually read.
Then check whose name the domain is registered in. If it is in a designer's name or an old employee's, get that changed while everyone is still on good terms. A domain you do not control is a domain someone else can lose for you.
A renewal costs less than one missed job. The maths is not close.
If yours is already dead
It is usually recoverable. Recently expired domains sit in a grace period where the original owner can renew, and even past that they can often be re-registered before anyone else takes them.
Move on it quickly though. The longer it sits dead, the more customers the links lose you, and the sooner the domain becomes available to anyone.
Want us to look?
Send us your business name and we will check every link a customer could follow, and tell you what we find. Free, and nothing attached either way.
Let's get your website working.
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